NEWS & UPDATES
NO CUSTOMERS PERMITTED AT OUR FACILITY
AGAIN WE MUST REMIND CUSTOMERS THAT WE CANNOT ACCEPT CALLERS TO OUR FACILITY IN CARLOW FOR ANY REASON. OVER THE LAST WEEEK THERE HAS BEEN A NUMBER OF CUSTOMERS APPEARING UNANNOUNCED WHICH IS A DANGER TO OUR STAFF AND THEIR FAMILIIES. PLEASE DO NOT CALL TO OUR FACILITY. THERE CAN BE NO PICK UPS , DROPS OR COLLECTIONS AND WE WILL NOT ALLOW ENTRY TO OUR CAR PARK OR FACILITY. THESE RULES HAVE BEEN IN PLACE SINCE MARCH 2020 AND ARE THERE TO PROTECT OUR STAFF THEIR FAMILIES AND OUR CUSTOMERS. WE HAVE REMAINED OPEN EVERYDAY DURING LOCKDOWN BECAUSE WE FOLLOW THESE RULES AND WE PLEASE ASK OUR CUSTOMERS TO RESPECT OUR RULES AND THOSE OF THE HSE. RETURNS CAN BE BOOKED THROUGH OUR WEBSITE , SUPPORT IS AVAILABLE ON OUR WEBSITE AND RETURNS MUST BE WITH REGISTERED COURIERS. THESE RULES ARE THERE TO PROTECT EVERYONE AND TO ENSURE WE REMAIN OPEN. UNDER NO CIRCUMSTANCES WE WILL ALLOW SALES TO BE COLLECTED FROM OUR FACILITY SO PLEASE DO NOT ASK. ALL ORDERS MUST BE PLACED ONLINE AND DELIVERIES WILL BE WITH EITHER FASTWAY OR ECOXPRESS. WE CAN ARRANGE RETURNS IF THIS SERVICE IS PROVIDED WITH YOUR PRODUCT SO PLEASE USE THE RMA/RETURNS OPTION ON OUR WEBSITE.
ECOXPRESS.IE HAVE CEASED TRADING
This has come as a total shock to us and we have decided to share this information as soon as we heard. This afternoon Sunday the 9th of Janaury 2022 we received an email to notify us that ECOXPRESS.IE ceased trading as of FRIDAY the 7th of JANUARY 2022. Since ECOXPRESS.IE delivered the first parcel for us in July of 2021 we have had nothing but stellar reviews from our customers about their service and losing them is a blow for us and our customers. I expect it is a blwo to the many staff who also lost their jobs so lets not forget aboiut them. We are unuawre of the reasons behind their decisiont to cease trading however we can speculate it was financial and they failed to find the financial backing required for such a venture. ZERO EMISSIONS deliveries was their goal and for 6 months they gave that option to us and our customers. No orders shipped by us are currently with ECOXPRESS.IE so NO CUSTOMER ORDERS are affected becasue of this. We last shipped with ECOXPRESS.IE on the 29th of DECEMBER 2021 and we have confirmed all ORDERS shipped have been delivered. All orders from the shipped from the 4th of JANUARY 2022 which stated ECOXPRESS.IE were shipped with FASTWAY.IE and we sent FASTWAY.IE TRACKING Information with the dispatch emails. We did this not because we thought ECOXPRESS.IE were closing but becasue ECOXPRESS.IE were affected by COVID as stated below in our post from the 04.01.2022.
As of Monday the 10th of January 2022 we will revert to FASTWAY.IE for all of our collections and deliveries. Collections will restart but please understand these will not be next day and we cannot give a timeframe due to delivery companies not wanting to collect from domestic locations becasue of covid issues. We will be speaking with FASTWAY.IE in the coming days in an effort to find a solution.
ECOXPRESS.IE HAVE SUSPENDED COLLECTIONS & DELIVERIES
We received notification at 11.30AM on Tuesday the 4th of January 2020 that ECOXPRESS.IE have SUSPENDED all collections and deliveries until at least next Monday due to the number of their staff who either have COVID or are ISOLATION becasue they were a CLOSE CONTACT.
We have resorted to ship orders today and for the next few days with FASTWAY.IE
We will however have to SUSPEND ALL COLLECTIONS OF PCs & LAPTOPS under the terms of the Collect & Return Warranty as we cannot guarantee the safety of products being returned with Fastway.ie. We have no issue is a customer wants to organise their own courier once they get an RMA number prior and write the number of the outside of the carton as returns without an RMA number will be refused. We recommend DPD as the best local courier for returns and we recommend ensuring that you take out insurance to cover the value of the returned item should it be damaged on its return journey. AN POST is another option however we do not recommend shipping PCs with AN POST due to the potential for damage in transit.
We hope to be able to resume collection with ECOXPRESS.IE from from late next week however this is with the expectation that the COVID numbers drop and there are enough drivers available to deliver orders as ECOXPRESS.IE will prioritise deliveries over domestic collections.
JANUARY 2022 - POTENTIAL IMPACT OF COVID
We are reopening on Tuuesday the 4th of January 2022 however due to the number of covid cases and the fact some of our staff and their families have been impacted the majority of our staff will be working from home. This will likely slow down some of our services such as support however we are not expecting any serious delays. Where we do see issues however relates to staff being absent from couriers such as UPS , FEDEX , DHL , Etc. as this will impact stock arriving into Ireland. We are also aware of positive cases of covid impacting services of local delivery companies in Ireland. Our carrier ECOXPRESS.IE have not notified us of any issues yet however as DPD , FASTWAY , NIGHTLINE , Etc are affected we must assume all local couriers will be affected. This may delay local deliveries and we will update this page when we are aware of any potential issues. We are forced to impose the 10 DAY QUARANTINE PERIOD of all returns from the 01.01.2022 for obvious reason and this will be strictly enforced. Our facility is closed to the public so please do not visit our facility in Carlow under any circumstances as this endangers both yourself and our staff. If you have an issue with returning an item please contact our support help desk and you can for example use the drop off service from ECOXPRESS.IE ( this is a chargable service ) which allows you to drop an item to one of their thousands of drop off locations around the country. We will as always organise collections for PCs and Laptops covered under the collect and return warranty. If you are out of warranty please contact support and they will find a solution to assist you. No returns will be accepted unless they have a valid RMA number and are returned with a registered courier. We are not expecting any delays at this time with orders placed being delivered within the stated timeframes and if this changes we will update this page and our main home page.
MERRY CHRISTMAS 2021
The DEADLINE for CHRISTMAS DELIVERY for PCs , LAPTOPS & COMPONENT Orders has passed and any order placed from the 21st of December to the 3rd of Janaury 2022 will be delivered on or after the 4th of January 2022. Orders can be placed and will be processed over the holiday period however no orders can ship until the 4th of Janaury 2022 so delivery estimates are from the 04.01.2022.
If you need to placed en EMERGENCY or for a CUSTOM PC or LAPTOP on Monday the 20th , Tuesday the 21st on Wednesday the 22nd please email email@example.com or click the SUPPORT LINK on the bottom right and send us a message. We cannot guarantee delivery before Christmas however we understand the PC or LAPTOP is likely a Christmas Present so we will do our best to assist with orders placed on the 21st , 22nd and early on the 23rd of December. You can place the order as normal and then contact us and we will examine the order and let you know if we need to make any changes to ensure the PC or LAPTOP is available before Christmas. The last collection before Christmas from our facility by ECOXPRESS.IE is at 1PM on Wednesday the 23rd of December 2021 so please keep this in mind when ordering. We cannot allow collections due to COVID Restrictions however we can arrange direct deliveries to Dublin , Carlow , Kilkenny , Wicklow and surrounding areas by arrangement.
NEW DEDICATED COMPONENT WEBSITE - www.CUSTOMPCPARTS.ie
www.CUSTOMPCPARTS.ie which launched in June 2021 is now the number 1 component website in Ireland and offers the best pricing and availability across over 120 different component brands. You will be able to find most items quickly through our easy to find menus and filter system. Fast delivery available with the timeframe for each product stated on the product page to ensure you know when to expect your ordered components.
LOYALTY REWARD SCHEME NOW LIVE ACROSS ALL OF OUR WEBSITES
Our new REWARD COIN scheme is now live on all of our website. Get 1% back in Reward Coins when placing orders as well as options to earn coins
by creating reviews , registering a new account and more. Reward Coins can only be earned when placing orders from within an account and we cannot
add Reward Coins later for customers who place orders as Guests.
If you had REWARD POINTS earned in 2020 on our legacy loyalty scheme please email firstname.lastname@example.org and provide your order number and we will
see if we can exchange your loyalty points for Reward Coins. This is not always possible and therefore management decisions are final.
GRAPHICS CARDS - PRICING
Please sign up to our Newsletter for up to date information however at this point the news is not good. The Graphics Cards stock is have is costing on average between 125% and 195% more to replace when we sell cards. We purchased considerable abouts on stock throughout 2021 however we are running low on many cards and we have been forced to purchase new stock at inflated prices. We are cost averaging the cards at this time to avoid passing on the full cost of the price increases to our customers and for higher end cards such as the RTX3070 , RTX3080 and RTX3090 along with the RADEON RX6800 and RX6900 we are pricing these cards at cost price again to keep the prices of PCs as low as possible. We only see this situation getting worse in the early part of 2022 with no signs of prices dropping. Prices for stock arriving in April of 2022 shows no difference to the prices being paid in November 2021. Stock availability is a bigger concern at this time with no stock of lower end cards available whatsoever. We have stock of GTX1650 and GT1030 however we will run our of GT710 , RX550 and GT730 and these cannot be replaced. Many of the GTX1660 models are also either too high in price or not available and this will not improve any time soon. The only season we have GTX1650 cards is because we purchased over 1000 of these cards direct from the manufacturer in June 2021 and we had been buying stock since Januaey of 2021 knowing this was going to be a problem card. The price we are charging for a GTX1650 in a PC Build is for example for lower than the current free market price to purchase a GTX1650 if you can even find one. We are also operating a policy at this time of 1 GPU per order per customer and we are not supplying PCs with multiple CPUs to ensure we can offer PCs with GPUs to as many customers as possible. We are not turning Crypto Miners away however the same rules apply which is that we can only supply 1 card per customer per order per day.
LIVE CHAT - SUSPENDED FOR HOLIDAY SEASON 2021
We have suspended Live Chat until after th holiday season as we need the staff who man this service to assist with the volume of orders we have to build & process. Support is still available through the HELP DESK as well as by email and support ticket with most tickets answered same day. We do ask customers to please not send tickets asking about when their orders will be received as it takes time for our staff to answer these tickets which ultimately delays orders. The timeframe for all orders is clearly stated before the order is placed and within the order confirmation email. We also send an order dispatch email the evening before an order is delivered and on the day of delivery an SMS TEXT is send again with tracking details by ourselves and another email/text is sent by the delivery company. You can also log into your account to view the status of an order at any time and if you did not create an account when you placed your order you can still create an account simply by selecting FORGOT PASSWORD and entering the email address you used when placing the order. You will then be able to login and see your order details. We are extremely busy at this time and we have no choice but to suspect live chat because 90% of the Live Chat requests are related to questions about delivery and these questions are already answered by the emails we send and within the pages of our website. Suspending this service over the holiday period ensures we can build , pack and ship more orders faster. We will return Live Chat as be the middle of Janaury. All other support channels are open as normal.